Severe Underperformance - What actions are required on my end?

1. Please confirm that the solar energy system details have been entered correctly on the dashboard. For more details on how to update or what each fields means, please check out ‘How to update your Solar Energy System Details on the dashboard?’

   When you have confirmed that there is no significant mistake on the solar energy system details, please proceed to the next step.

2. If your inverter has a screen, please check the screen for any error message or fault code. Note it down and contact your solar energy system provider.

3. If your inverter doesn’t have a screen or there is no error message or fault code, please reply to the email alerts from Solar Analytics so that we can investigate your issue further.

Please reply to the email alerts from Solar Analytics or hit the ‘Contact Us’ button if you have any questions.