Alerts Page

The Alerts Page is designed to make supporting your customer faster and easier! It is a single page that lists out all sites with issues, helping you to understand the triggers, how to resolve them, and track the site’s status. This page shows all the features of the new page and how to use them.

Access & Function

The Alerts Page is accessible by logging in to your Solar Analytics Fleet Dashboard >> Alertsvia ‘My Solar’ app or web browser:https://my.solaranalytics.com/au/fleet/alerts/

The page is located below ‘My Site List’ as below:

The Alerts Page contains useful information regarding:

Fault that’s occurring on-site, date detected, and the impact of the issue
Site status (If it requires attention/checking/waiting on the progress), site details, and owner’s information
Possible causes of the issue
Action required by Solar Retailer and Site Owner
Troubleshooting steps

Overview - Browser and Mobile View/App

The general overview provides brief information on the site status and details, fault type, and how long it has occurred.
Scroll through pages with the arrows at the bottom or search for a specific site using the ‘search’ bar.
Site status (Attention, Investigate, Resolved) filter is available for filtering the sites based on site status.

On the web view, you can also choose to sort by a range of columns. By default, it orders them by site status priority.

The page is broken down into two sections - ‘New Alerts’ and ‘Active Alerts’ to help you distinguish the alerts you have seen and have not seen.

New Alerts - lists all the new alerts. It is equipped with ‘I’ve seen this button’ which can be clicked to mark the current alert as viewed and it will be moved to ‘Active Alerts’ section
Active Alerts - lists all the currently active alerts that you’ve marked as viewed. You are able to move this as a new alert by clicking ‘Mark as New’

Web Browser view

Mobile View or App

A more detailed breakdown of the alerts can be seen by clicking the**‘View’** button:

Fault Diagnosis - Contains information of when the issue was detected, possible causes, and the impact. More detailed information about the possible causes is provided on the table by clicking ‘See possible causes for this issue’
Action Required - This section advises what is required from the Solar retailer and the Site owner. The troubleshooting steps are accessible by clicking ‘See how to resolve this issue’
Site Details - This part comprises basic site information and the owner’s contact details. More detailed information can be found on the customer’s site ‘Go to Dashboard’

Web Browser view

Mobile View or App

Types of Alerts and Causes


Alerts Type	Alerts page Status	What does it mean?	Possible Causes
Zero Production Fault	Attention required	The solar system has stopped producing energy at a time when it is expected to	What causes a ‘Zero Production’ issue?
Communication Offline	Attention Required (>=7 days) Investigating (< 7 days)	The monitoring hardware or Sungrow inverter API connection has stopped communicating with Solar Analytics	What causes a ‘Communication Offline’ issue?
Configuration Issue	Attention required	When registering the device on Solar Analytics, a mistake was made in the system details	What causes a ‘Configuration’ issue?
Possible Configuration Issue	Investigating	When commissioning the device on Solar Analytics, there may have been a mistake made in the system details	What causes a ‘Possible Configuration’ issue?
Severe underperformance	Attention required	The system is producingfar less energy than expected.	What causes a ‘Severe Under-performance’ issue?
Moderate underperformance	Investigating	The system is producing slightly less energy than expected.	What causes a ‘Moderate Underperformance’ issue?