More info on CDR plan issues

If you’re reading this, it means we were unable to add your current electricity plan information. This is because:

• There’s some data missing in the plan information your electricity retailer is sending us. If this is the case, we’ll raise it with them and your plan information will be automatically updated as soon as your electricity retailer resolves the issue.
  • If this is the case, we recommend leaving your consent in place and we’ll fix it as soon as possible. In the meantime, you’ll either have the plan you manually added previously, or an example plan (if you hadn’t previously added a plan). If this is the case, your electricity costs, savings, plan recommendations etc will not be 100% correct while the issue is ongoing.
• You have a type of electricity plan that we don’t currently support.
  • If this is the case, you may want to consider revoking your current consent and adding your current plan details (or as close as is possible). We are adding support for more plans all the time, but if you want a quick fix, it might be better to manually add your plan*.
  • If you have an unsupported plan type, you’ll either have the plan you manually added previously, or an example plan (if you hadn’t previously added a plan). If this is the case, your electricity costs, savings, plan recommendations etc will not be 100% correct while the issue is ongoing.

*this advice only applies if you aren’t also getting consumption data and/or controlled load data from CDR. If you’re getting consumption and/or controlled load data from CDR, revoking your consent will also remove your access to these things.

If you wish to revoke your CDR consent, there are two ways:

• Via a ‘Manage consent’ button on your Electricity Bill page
• Via a ‘Manage your consent here’ button in Settings > My Site

If you have further questions, please reach out to product@solaranalytics.com and also attach your  most recent bill.