Controlled load support
What is CDR?
Consumer Data Right (CDR) is an Australian government initiative that grants consumers the right to easily access their data, enabling them to have more control and make informed decisions when comparing products and services. Initially introduced in the banking sector, CDR has now been extended to the energy sector as well. To learn more about CDR, you can find additional information here.
How is Solar Analytics using CDR?
In a few different ways:
- To provide consumption data for customers who don’t have consumption/smart meters. Find out more.
- To provide automatic tariff updates
- And to provide support for controlled loads
This page is about the last use case.
Who’s eligible?
Similar to our Integrated+ product, customers must be in the NEM states of Australia (QLD, NSW, VIC, ACT, SA, TAS) to add their controlled load, and their energy retailer must have made their data avaiable via CDR. See a dynamic list of supported retailers here.
What are the benefits for your customers?
Historically, we haven’t been able to show controlled loads. Now we can factor controlled load usage and costs into:
- Electricity bills
- Savings tracking
- Plan recommendations
Additionally, we will also receive electricity plan information, and be able to keep it up to date, plus your customers will be able to see their (day-behind) controlled load usage on their Energy Usage pages.
How does this affect me?
Only solar owners who provide consent and select automatic plan updates via their dashboard will trigger this service. All CDR/Open Energy services have strict data sharing restrictions and limit data access, as defined by the ACCC, which means that we are prohibited from sharing this data with non-accredited parties (including solar retailers). We are working with the ACCC to allow energy insights for retailers using this CDR data.
Solar retailers will not be able to see financial outcomes that use this automed tariff data. This includes savings and electricity bill tracking, and detailed Plan Optimiser savings (you will instead see Plan Optimiser Lite, which provides colour coded savings instead of dollar figures). Additionally, you will not be able to see the actual controlled load usage on the Energy Usage Dashboard page.
Why can’t my customer see their controlled load?
- We may be missing data from their energy retailer - if this is the case, we will create a ticket and get them to resolve the issue.
- The customer has switched energy retailers — in that case they will need to revoke and re-grant permission to share data with their new retailer, and get their controlled load usage up to date.
To revoke and regrant permission, they will need to click on the manage consent button available on their My Electricity Bill page, or under Settings > My Site.