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Solar Analytics Support

Solar Analytics warranty - KR-63, SC-23 and MB-63 devices only

Important note

Due to changing circumstances, from 1 July 2026, we will no longer support the commissioning of new sites with the Wattwatcher Classic solution. Where WIFi is available, the CATCH Control is our recommended solution.
Existing sites with Solar Analytics and Wattwatcher branded devices will continue to operate and receive support as usual. Existing sites can continue with their subscriptions and renewals, and all sites will continue to receive Solar Analytics dashboard and support, and warranty for Solar Analytics branded hardware.

The process below applies to Solar Analytics devices (KR-63, SC-23, MB-63). It does not apply to Wattwatchers devices (A6M, A3R, A6M+One). Warranty advice for these devices can be provided by Wattwatchers or the wholesaler they were purchased through.

Notes:

  • Once Solar Analytics is informed of a possible defect in the hardware, case will be created. The case number is to be referenced in all communication with Solar Analytics. Referencing this number will allow a quicker response time.
  • We do not recommend device to be replaced without confirmation. Confirmation is vital in claiming the replacement under the warranty process.
  • If the device is damaged due to external factors (e.g lighting strike, water ingress, faulty circuit breaker), SA is not liable to provide a replacement device under warranty.

Below will outline Solar Analytics billing process for any warranty return:

  • Solar Analytics requires all faulty units to be returned (address is on the provided prepaid satchel) and no compensation will be paid until we received the faulty device.
  • The manufacturer (Wattwatchers) will ship a replacement device out (i.e even if the device had been replaced from the resellers stockpile). Please send an invoice to accounts@solaranalytics.com with the invoice reference Case XXXX / RMA-SA-XXXX-XX / DDXXXX for the amount of a fixed labour charge of $100+GST. For the NZ resellers, Solar Analytics will add an additional $30 to cover the international shipping fee as we are unable to provide the prepaid satchel.
  • If the fault is not approved/unconfirmed by the manufacturer (Wattwatchers), Solar Analytics reserves the right, at its discretion, to invoice the reseller for the cost of the replacement device and no labour charge will be paid. The old unit will be returned to you and no processing fee will be charged

For the full terms and conditions regarding the Warranty of the Hardware please view it here.

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